Hand contact with the rotating auger assembly is the most common cause of injury associated with snow shovel attachment. Never use your hand to clean out the rotating auger assembly.
To clear the auger assembly:
SHUT THE TOOL OFF!
Remove the battery pack from the tool.
Wait 10 seconds to be sure the auger has stopped rotating.
Always use the auger clean tool which is attached to the machine as an accessory; do not use your hand.